Our priority is that you feel satisfied with your purchases and supported by the service we provide.
Only items purchased directly on our website will be accepted. For products purchased from authorized retailers contact them directly for returns.
Below we explain how each of the guarantees that you can take advantage of works:
1. SATISFACTION GUARANTEED: IMMEDIATE RETURN
For the immediate cancellation and refund of your money, the maximum time to make the request is 24 hours after purchasing the product. Why? This time is equivalent to our order processing time, that is, 24 hours after the purchase has been made, your order has already left the warehouse in order to dispatch as quickly as possible.
In this case, we can fully reimburse up to 100% of the amount canceled. The refund will be made effective within a maximum period of 3 to 5 days.
If you have already made the purchase and more than 24 hours have elapsed, remember that the order is already in motion, so the logistics system will not be able to stop until the product reaches your home In that case it will be necessary to wait for the product to arrive to your home, to return it to our warehouses. You can find more information about it in the next section.
2. RETURNS AND EXCHANGES FOR RIGHT OF WITHDRAWAL
If the product you bought does not meet the specifications, has flaws, has shipping delays, or is simply incomplete, do not worry, you can exchange or return it without problems.
Our Satisfaction Guarantee offers your customers the possibility of retracting the purchase during the first (30) calendar days, after the product is delivered. Returns will be accepted only if they meet the following conditions:
The withdrawal of the product must be made through the website, a maximum of (30) calendar days after the delivery of the product.
The client must send along with the product, all the supporting documentation for the acquisition of the same (for example: billing account, invoice, remission, sales note or ticket). It will be the customer's responsibility to assume the costs generated by the transfer or shipment of the product in question.
After the product is received, a verification of the status of the product will be carried out, from which it will be decided whether to accept or reject the request. A response will be given to the customer in a term no longer than three (3) business days after receiving the product.
In all cases it is necessary for the user to include all original accessories, packaging material and labels. If this is not fully complied with, the return could be rejected.
In the event that you wish to make a return by factory defect, the cost of sending it corresponds to the customer and in case of complying with the corresponding fees in the respective evaluation, it will be reimbursed as soon as the refund is made effective by the factory. ***
**** Shipping costs always correspond to the customer unless otherwise specified on the product page ****
Address: 📍 2136 NW 8th Ave, Suite 110, Miami, FL, 33127
Customer support: +1 (800) 926-9308
Opening Hours: 9:00am EST to 5:00pm EST